Hi there,
Thank you for reaching out.
I've checked your order, and it appears that it contains a pre-order item. When an order includes pre-order products, we usually hold the full order and dispatch everything together once all items are available.
We have included a notice on the relevant product page stating that “This product is on PRE-ORDER and WILL NOT be shipped immediately”, along with an estimated dispatch date of before 18th November.
We're sorry if this information was missed when placing your order and apologise for any confusion caused.
If you would prefer to receive your available items sooner, please feel free to contact our customer service team, and we'd be happy to discuss the possibility of splitting your order into separate deliveries.
Thank you for your patience and understanding.
Cocoba Customer service team