Delivery & Returns

Delivery

All Cocoba orders are beautifully packaged.

 

Delivery Prices 

Standard Delivery (for Orders Under £20) - £4.95

Standard Delivery (for personalised engraved chocolate bars by themselves) - £1

Free Delivery (for Orders Over £20) - Free

 

Delivery Details

Delivery will take between 2-5 working days to get to you (it may take longer if you live in difficult places).

We use Royal Mail to deliver our chocolate goods to you. If you have any specific delivery instructions, please ensure you add these to your delivery note at checkout.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

  

Satisfaction Guarantee

We want you to be 100% happy with your order. If however, for any reason you are not happy, please contact us via email at info@cocobachocolate.com and we will do everything we can to rectify the situation.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please email us at info@cocobachocolate.com.

You will be responsible for paying for your own delivery costs for returning your item/s. Delivery costs are non-refundable. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.