Shipping & Delivery Policy

At Cocoba Chocolate, we want your chocolate to arrive in perfect condition, ready to enjoy. Here's everything you need to know about shipping and delivery within the United States.

Shipping Costs

We offer simple, straightforward shipping rates:

• Standard Shipping: $8.50 per order

• FREE Shipping on $65+ orders

Shipping charges are calculated based on your order total after discounts and before applicable taxes.

Delivery Options & Times

We use USPS to deliver your chocolate safely and reliably.

We aim to dispatch accepted orders as quickly as possible and within 5 business days of receiving your order.

Delivery times are calculated from the date of dispatch, not the date your order is placed. Business days exclude weekends and US federal holidays.

All delivery times are estimates and are not guaranteed.

Where We Deliver

Chocolate is sensitive to heat, and we want every order to arrive in the best possible condition.

To protect the quality of our chocolate, we currently ship only to areas of the United States where temperatures are generally suitable for delivery without refrigerated packaging or ice packs.

Shipping availability may vary depending on seasonal temperatures, weather conditions and your delivery ZIP code.

We currently ship to the following states:

We may not be able to deliver to all US states, territories, PO Boxes or APO/FPO addresses. Shipping availability will be confirmed at checkout.

We currently offer delivery within the United States only and do not offer international shipping through our US website.

Warm Weather Shipping

We take extra care to ensure your chocolate arrives in excellent condition.

During warmer periods, we may temporarily restrict shipping to certain ZIP codes or adjust dispatch dates to protect your order from excessive heat.

If weather conditions prevent us from dispatching your order within the promised timeframe, we'll contact you to explain the available options, including accepting a revised dispatch date or cancelling your order for a refund.

We recommend bringing your chocolate indoors as soon as it's delivered and storing it in a cool, dry place away from direct sunlight.

Order Processing & Tracking

All products are generally available from stock, although availability may occasionally vary.

Once your order has shipped, we'll send you a shipping confirmation email with tracking information, typically within 1 business day of dispatch.

Occasionally, orders containing multiple products may be shipped in separate packages. If this happens, we'll provide tracking information for each shipment where available.

Incorrect Addresses & Undeliverable Orders

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at info@cocobachocolate.com. We'll do our best to update your details before dispatch, although changes cannot be guaranteed once your order has been processed.

If a package is returned to us due to an incorrect or incomplete address, or because delivery was unsuccessful, we will contact you to discuss the available options. Additional shipping charges may apply if you request redelivery.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@cocobachocolate.com.

We'll do our best to accommodate your request before your order has been dispatched. Once an order has shipped, changes or cancellations may no longer be possible.

This does not affect any cancellation or refund rights available under applicable law.

Delivery Delays

While we work hard to ensure your chocolate arrives on time, delivery times are estimates and may be affected by circumstances beyond our control, including weather conditions, carrier delays and busy holiday periods.

If we're unable to dispatch your order within the promised timeframe, we'll contact you with an update and offer you the option to accept a revised dispatch date or cancel your order for a prompt refund, in accordance with applicable law.

Delivery delays do not automatically entitle customers to additional compensation, except where required by applicable law.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you haven't received it, we recommend checking around your delivery location, with household members or neighbours, and with your local USPS office.

If you're still unable to locate your order, please contact us at info@cocobachocolate.com with your order number and we'll be happy to help investigate.

If a package is lost or cannot be delivered, we'll work with you to find an appropriate resolution in accordance with applicable law.

What If My Order Arrives Damaged?

We take great care when packing your chocolate, but occasionally things can go wrong during transit.

If your order arrives damaged, melted or in less than perfect condition, please email info@cocobachocolate.com with your order number and photographs of the affected products and packaging.

Our team will be happy to help resolve the issue as quickly as possible.

Holiday & Peak Season Deliveries

During busy periods, including Christmas, Valentine's Day and other major holidays, processing and delivery times may be longer than usual.

We recommend ordering early to avoid disappointment. Where applicable, we'll communicate recommended holiday ordering deadlines on our website.

Please note that delivery by a specific holiday or occasion cannot be guaranteed unless expressly stated otherwise.

Questions About Your Delivery?

If you have any questions about your order, shipping availability or delivery, please contact our friendly team at info@cocobachocolate.com.

We're always happy to help!