FAQs
By signing up to our chocoholic community you’ll earn chocolate coins for every purchase that you make. You’ll also earn chocolate coins for referring family and friends, and completing other activities on our site. You can use them to earn discounts off purchases, so the more you collect the more you save!
Additionally, you will gain access to promotions such as double chocolate coin events, product promotions and VIP early access to our sales.
Joining our rewards programme is super easy and free! Simply sign up for an account today to join the Cocoba rewards club and earn chocolate coins on every delicious purchase. If you already have an account with us you will already be enrolled into our rewards programme. Log in now and start earning chocolate coins.
Earn chocolate coins for every pound you spend when you buy your favourite Cocoba treats online. Collect more chocolate coins by completing the list of activities in your rewards account. You will move up through the tiers as you collect more and more chocolate coins.
You can always check your chocolate coin balance and rewards availability by logging in to your Cocoba rewards account.
For rewards simply select the reward you wish to claim displayed in the top right hand corner of your Cocoba reward account. You will receive a voucher code to use at checkout.
Never! The more you earn the better, so feel free to earn as many as you can devour.
Approved: These chocolate coins can be redeemed on rewards immediately
Pending: These chocolate coins are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These chocolate coins will not be added to your account. For example, this will happen if you cancel a purchase (the chocolate coins will change from pending to cancelled)
Your pending chocolate coins will become cancelled and will be removed from your account.
You, or someone you referred, cancelled or returned a purchase.
It can sometimes take a few minutes for us to process your activity and provide your chocolate coins.
Not directly - please redeem your chocolate coins for a voucher which can then be applied during checkout.
No. Unfortunately, rewards cannot be used in conjunction with any other promotion or offer.
Yes. You will still earn chocolate coins! Awarded chocolate coins will be based on the order total after the discount code/promotion has been applied.
While we’d be sad to see you go we are always open to hearing our customer feedback and would appreciate your insight on where you think we can improve. If chocolate is no longer your craving please contact us via email at info@cocobachocolate.com and ask for your account to be deactivated. Once deactivated you will lose any chocolate coins you have accrued.
Just contact us and we'll re-enroll you. Please be aware, your chocolate coins total will begin from zero.
We’d be happy to help! Please contact us via email at info@cocobachocolate.com
If you have any questions on how the Cocoba Rewards Club works, or if you’re unsure on how to get started, please don’t hesitate to email our friendly customer service team at info@cocobachocolate.com and we’ll be more than happy to assist you.