Delivery & Returns
All Cocoba orders are protected and packaged using eco-friendly recyclable and biodegradable bubble wrap and cardboard boxes. For more information on our packaging, please read our Environmental and Ethical Statement.
Standard Tracked Delivery: £3.95 / FREE
Orders under £35 - £3.95
Orders over £35 - FREE
Dispatched within 3 - 5 working days using the Royal Mail Tracked 48® Delivery service.
Next Working Day Delivery: £6.95 (order by 11am)
Orders must be placed by 11am on a working day to ensure Next Working Day Delivery. Whilst we will make every effort to dispatch all orders when requested, we cannot guarantee Next Working Day Delivery if ordered after 11am, or if an order is placed on a non-working day (Saturday, Sunday, or a Bank Holiday).
Please note due to current circumstances we are unable to deliver outside of the UK.
Group 1: Ireland, Italy, Denmark
Tracked Delivery: 3-6 working days
Orders under 2kg £15.00
Group 2: Austria, Belgium, France, Greece, Luxembourg, Madeira, Monaco, The Netherlands, Portugal, Spain.
Tracked Delivery: 3-6 working days
Orders under 2kg £16.50
We use Royal Mail and DPD to deliver our orders to you. Please note a working day is Monday - Friday, excluding UK public holidays.
If you have any specific delivery instructions, please ensure you add these to your delivery note at checkout. This could be leaving an order with a neighbour or in a safe place if you’re not home. We will pass these notes on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you.
We will take all reasonable care to deliver to the exact address given. Please be sure you give us the correct address before you place your order. If you’re unsure, try the Post Office address finder, as we will not accept liability for non-delivery or mis-delivery as a result of incorrect data entry.
Track your Order
To track the progress of your order please visit your Order History under My Account and view the order details. Alternatively, you can contact our team for further help.
Orders placed with the No Frills Delivery service will not be tracked, and therefore are not able to be replaced should they go missing in the post.
We want you to be 100% happy with your order. If however, for any reason you are not happy, please contact us via email at firstname.lastname@example.org and we will do everything we can to rectify the situation.
RETURNS & EXCHANGES
We will always strive to deliver your order in perfect condition and on time. If, however, your chocolates are damaged on arrival, we will be happy to offer a refund or replacement product.
Unfortunately we are unable to refund personalised bar orders, unless they do not arrive within the time frame you paid for, or are damaged upon arrival. For these items, you do not otherwise have a right to cancel your order and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contract Regulations 2013.
If you are a consumer and have purchased any of our other products (which are not personalised items), you have a right to cancel the order up to 14 days after you received the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the order and receive a refund.
The easiest way to cancel an order is to email us at email@example.com. Your cancellation is effective from the date you send us the email.
You must return the goods to us no later than 14 days after you let us know that you wish to cancel the order. Please return the goods to;
Unit G3, Knight Road
Please ensure you obtain a Proof of Postage when you return the goods to us in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
We will process your refund as soon as possible within 14 days of receiving the goods back, or within 14 days of you providing evidence of having sent the goods back. If you have not received the goods from us before cancelling the contract, we will make any refunds due to you within 14 days of you informing us of your decision to cancel the order.
We will refund the price of the products in full. Please note however that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Delivery costs are non-refundable.
You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us (and will also reimburse you in full for the price of the products, together with any applicable delivery charges).