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Cocoba Hot Chocolate Mug
Eat Drink Love Cocoba Chocolate Mug
Cocoba Hot Chocolate
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Hot Chocolate Mug

Regular price£5.95
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  • In stock, ready to ship
  • Inventory on the way
  • Free UK Delivery on orders over £35

Due to popular demand we are now selling our "I'm a mug for hot chocolate!" mug, which was made to be the ideal size for our Cocoba hot chocolate bombs.

This is a perfect addition when creating your own hot chocolate gift hamper for your friends or family! 

The mug comes packaged in a white cardboard box to ensure it is well protected at all times. Made from ceramic, for the best love and care, this should be hand washed. 

Mug dimensions: H 8cm x W 9cm (13cm including handle) x D 9cm

Dimensions of box: H 8.5cm x W 12.5cm x D 9.5cm

All Cocoba orders are protected and packaged using eco-friendly recyclable and biodegradable bubble wrap and cardboard boxes. For more information on our packaging, please read our Environmental and Ethical Statement.

EASTER DELIVERY

To ensure the arrival of Easter orders in time for Easter Sunday, we recommend completing orders with Standard Delivery by 12pm Monday 25th March. After this time, we recommend ordering with Royal Mail Tracked 24® no later than 12pm Wednesday 27th March. We cannot guarantee delivery by Easter Sunday on any orders placed after this date.

Please note: Whilst we make every effort to dispatch all orders when requested, we cannot guarantee next day delivery if your order is placed on a non-working day (including Saturdays, Sundays, and Bank Holidays). Please see further details about our UK delivery services below to ensure you choose a service which is best suited to your requirements.

UK DELIVERY

Standard Tracked Delivery: £3.95 / FREE

Orders under £35 - £3.95

Orders over £35 - FREE

Dispatched using the Royal Mail Tracked 48® Delivery service. 

Royal Mail Tracked 24®: £4.95 - temporarily unavailable

Dispatched using the Royal Mail Tracked 24® Delivery service. Please note that this service guarantees next day delivery from the time your order is dispatched from our warehouse - not from the time your order is placed. Whilst we will make every effort to dispatch all orders when requested, we cannot guarantee next day delivery if an order is placed on a non-working day (Saturday, Sunday, or a Bank Holiday).

EUROPEAN DELIVERY*

*Please note: European delivery is currently unavailable. We aim to resolve this as soon as possible and apologise for any inconvenience this may cause.

Group 1: Ireland, Italy, Denmark - temporarily unavailable

Tracked Delivery: 3-10 working days (Dependent on customs)

Orders under 2kg                      £15.00 

Group 2: Austria, Belgium, France, Greece, Luxembourg, Madeira, Monaco, Portugal, Spain - temporarily unavailable

Tracked Delivery: 3-10 working days (Dependent on customs)

Orders under 2kg                      £16.50 

IMPORTANT: CUSTOMS

When ordering to a country outside of the UK, your order maybe subject to import duties and taxes which are levied when the specific destination. 

You will be responsible for payment of such import, taxes, Import VAT or custom clearance fees. Please note that Cocoba have no control over these charges and cannot predict their amount. To understand these charges, you can find more information via the Taxation and customer Union or by contacting your local customers office for further information before placing your order. 

We understand when sending a gift, you want to avoid the recipient of the gift being charged for the import duties and taxes, so we have an agreed service with DHL where they will attempt to contact you before your gift arrives for payment. This may be via an email, call or text it is important you look out for these, as your gift will be held by customs until paid and if not paid within an agreed time frame will be destroyed. If gifts are not received due to failed payment of duties and taxes unfortunately Cocoba will not refund your order. 

Additional Information

We use Royal Mail and DPD to deliver our orders to you. Please note a working day is Monday - Friday, excluding UK public holidays. 

If you have any specific delivery instructions, please ensure you add these to your delivery note at checkout. This could be leaving an order with a neighbour or in a safe place if you’re not home. We will pass these notes on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you.

We will take all reasonable care to deliver to the exact address given. Please be sure you give us the correct address before you place your order. If you’re unsure, try the Post Office address finder, as we will not accept liability for non-delivery or mis-delivery as a result of incorrect data entry.

Track your Order

To track the progress of your order please visit your Order History under My Account and view the order details. Alternatively, you can contact our team for further help.

Satisfaction Guarantee

We want you to be 100% happy with your order. If however, for any reason you are not happy, please contact us via email at info@cocobachocolate.com and we will do everything we can to rectify the situation.

RETURNS & EXCHANGES

We will always strive to deliver your order in perfect condition and on time. If, however, your chocolates are damaged on arrival, we will be happy to offer a refund or replacement product.

Unfortunately we are unable to refund personalised bar orders, unless they do not arrive within the time frame you paid for, or are damaged upon arrival. For these items, you do not otherwise have a right to cancel your order and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contract Regulations 2013.

If you are a consumer and have purchased any of our other products (which are not personalised items), you have a right to cancel the order up to 14 days after you received the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the order and receive a refund.

The easiest way to cancel an order is to email us at info@cocobachocolate.com. Your cancellation is effective from the date you send us the email.

You must return the goods to us no later than 14 days after you let us know that you wish to cancel the order. Please return the goods to;

Cocoba Chocolate
Online Returns
Unit G3, Knight Road
Rochester
ME2 2LS

Please ensure you obtain a Proof of Postage when you return the goods to us in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

We will process your refund as soon as possible within 14 days of receiving the goods back, or within 14 days of you providing evidence of having sent the goods back. If you have not received the goods from us before cancelling the contract, we will make any refunds due to you within 14 days of you informing us of your decision to cancel the order.

We will refund the price of the products in full. Please note however that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Delivery costs are non-refundable.

You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us (and will also reimburse you in full for the price of the products, together with any applicable delivery charges).

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