Hot Chocolate Mug

All Cocoba orders are protected and packaged using eco-friendly recyclable and biodegradable bubble wrap and cardboard boxes. For more information on our packaging, please read our Environmental and Ethical Statement.

UK DELIVERY

Standard Tracked Delivery: £3.95 / FREE

Orders under £35 - £3.95

Orders over £35 - FREE

Dispatched within 3 - 5 working days using the Royal Mail Tracked 48® Delivery service.

Next Working Day Delivery: £6.95 (order by 11am) 

Orders must be placed by 11am on a working day to ensure Next Working Day Delivery. Whilst we will make every effort to dispatch all orders when requested, we cannot guarantee Next Working Day Delivery if ordered after 11am, or if an order is placed on a non-working day (Saturday, Sunday, or a Bank Holiday).

Special Delivery (0-1kg) / (1-2kg) - guaranteed next-day by 1pm, including Saturdays*: £10.95 / £13.95 (order by 11am) 

Dispatched the same working day (on orders placed by 11am only) using the Royal Mail Special Delivery Guaranteed by 1pm® service.

Orders must be placed by 11am on a working day to ensure delivery by 1pm the following working day or Saturday. Whilst we will make every effort to dispatch all orders when requested, we cannot guarantee delivery by 1pm the following working day or Saturday if your order is placed after 11am, or if an order is placed on a non-working day (Saturday, Sunday, or a Bank Holiday).

*Please note: There are certain delivery restrictions in particular postcode areas for which Royal Mail cannot guarantee delivery by 1pm the next working day. Please be aware that some businesses will not accept delivery on Saturdays. Please refer to the Royal Mail website for further information on postcodes and exceptions.

EUROPEAN DELIVERY

Group 1: Ireland, Italy, Denmark

Tracked Delivery: 3-10 working days (Dependent on customs)

Orders under 2kg                      £15.00 

Group 2: Austria, Belgium, France, Greece, Luxembourg, Madeira, Monaco, The Netherlands, Portugal, Spain.

Tracked Delivery: 3-10 working days (Dependent on customs)

Orders under 2kg                      £16.50 

IMPORTANT: CUSTOMS

When ordering to a country outside of the UK, your order maybe subject to import duties and taxes which are levied when the specific destination. 

You will be responsible for payment of such import, taxes, Import VAT or custom clearance fees. Please note that Cocoba have no control over these charges and cannot predict their amount. To understand these charges, you can find more information via the Taxation and customer Union or by contacting your local customers office for further information before placing your order. 

We understand when sending a gift, you want to avoid the recipient of the gift being charged for the import duties and taxes, so we have an agreed service with DHL where they will attempt to contact you before your gift arrives for payment. This may be via an email, call or text it is important you look out for these, as your gift will be held by customs until paid and if not paid within an agreed time frame will be destroyed. If gifts are not received due to failed payment of duties and taxes unfortunately Cocoba will not refund your order. 

Additional Information

We use Royal Mail and DPD to deliver our orders to you. Please note a working day is Monday - Friday, excluding UK public holidays. 

If you have any specific delivery instructions, please ensure you add these to your delivery note at checkout. This could be leaving an order with a neighbour or in a safe place if you’re not home. We will pass these notes on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you.

We will take all reasonable care to deliver to the exact address given. Please be sure you give us the correct address before you place your order. If you’re unsure, try the Post Office address finder, as we will not accept liability for non-delivery or mis-delivery as a result of incorrect data entry.

Track your Order

To track the progress of your order please visit your Order History under My Account and view the order details. Alternatively, you can contact our team for further help.

Satisfaction Guarantee

We want you to be 100% happy with your order. If however, for any reason you are not happy, please contact us via email at info@cocobachocolate.com and we will do everything we can to rectify the situation.

RETURNS & EXCHANGES

We will always strive to deliver your order in perfect condition and on time. If, however, your chocolates are damaged on arrival, we will be happy to offer a refund or replacement product.

Unfortunately we are unable to refund personalised bar orders, unless they do not arrive within the time frame you paid for, or are damaged upon arrival. For these items, you do not otherwise have a right to cancel your order and we are not otherwise able to offer refunds or allow for a return of those items, in accordance with the Consumer Contract Regulations 2013.

If you are a consumer and have purchased any of our other products (which are not personalised items), you have a right to cancel the order up to 14 days after you received the goods in accordance with the following provisions. This means that if you change your mind during this time or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the order and receive a refund.

The easiest way to cancel an order is to email us at info@cocobachocolate.com. Your cancellation is effective from the date you send us the email.

You must return the goods to us no later than 14 days after you let us know that you wish to cancel the order. Please return the goods to;

Cocoba Chocolate
Online Returns
Unit G3, Knight Road
Rochester
ME2 2LS

Please ensure you obtain a Proof of Postage when you return the goods to us in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

We will process your refund as soon as possible within 14 days of receiving the goods back, or within 14 days of you providing evidence of having sent the goods back. If you have not received the goods from us before cancelling the contract, we will make any refunds due to you within 14 days of you informing us of your decision to cancel the order.

We will refund the price of the products in full. Please note however that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Delivery costs are non-refundable.

You will be responsible for the cost of returning the products to us, unless the products are damaged, not as described or there is a delay in delivery, in which case we will reimburse you for any reasonable costs you incur in returning the products to us (and will also reimburse you in full for the price of the products, together with any applicable delivery charges).